SHIPPING POLICY

Shipping cost are determined by the weight and dimensions of the items you order. Our shipping calculator will provide an estimate of the shipping charge at the time an order is placed. Our system is dynamic and will adjust shipping charges as items are added or removed from your cart. Proceed to checkout after changes to your shopping cart in order to see the adjusted changes to the shipping costs. For the majority of purchases, the estimated shipping cost and final shipping cost will be the same

In a small number of cases, the shipping charge may have to be adjusted to reflect the unique shipping requirements of items requiring special handling or very large orders that may require multiple packages to ship safely. In such cases we will update the shipping charge and then contact you by email for your approval before proceeding to ship your order. Our goal is to ship items to you as efficiently and cost-effectively as possible. Our designated courier is DHL.

You will receive a shipping confirmation mail with tracking information upon order shipment.

ATEM_META is not responsible for import fees, taxes or any other custom fees.

RETURN & EXCHANGE POLICY

Please inspect your order upon delivery.

If you are not completely satisfied with your purchase, you may return it for a refund. Notification by email to info@atem-meta.com is required within 14 days of receipt of the shipment on all refunds. All items must be returned in "as-new" condition in their original packaging. Items that show wear and tear will not be accepted for refund. Buyer assumes responsibility for all return shipping fees as well as any other expenses incurred to return the item to ATEM_META.

ATEM_META is not responsible if the returned package is lost or the item is damaged in the mail. We recommend packages be returned by traceable carrier and insured.

Return address is: via San Giorgio 5, 40121, Bologna

After ATEM_META has received the products you returned ad checked  that all te requirements have been met, you will receive an email acknowledging acceptance of the return. Irrespective of the method of payment you used, you will be refunded as quickly as possible, and in any case within 14 days.